There’s a really proud number at Custodian: two out of every three property settlements each year come from existing clients or the friends and family they refer.
Fiona’s story shows exactly why.
Before joining Custodian as a staff member, Fiona decided to “secret shop” the company, going through the client journey as an outsider to see whether the experience matched the promise.
It did. In fact, she was so impressed she became a client herself.
“I went in expecting to find some holes in the process, but instead I found a really robust and ethical approach. The 7 Steps to Wealth isn’t a slogan, it’s actually a genuinely repeatable process,” Fiona said.
Her first investment has seen such strong growth, it’s given her the confidence to move ahead with property number two.
“I have a strategy and a structure that protects my cashflow, so I’m not lying awake worrying at night. Between the build guarantee and cashflow guarantee, a lot of the fear that stops people investing just isn’t part of my experience.
“And when I look back at my journey, all I had to do was say ‘yes’ and everything was pretty much done for me. It is such an easy way to invest, particularly if you’re a busy professional and running around after kids.”
For Fiona, the benefits extend beyond the properties themselves. She says she is now tracking towards her retirement goals and expects to be in a position to help her own children buy their first homes when the time comes.
The experience has also changed her expectations elsewhere. After owning an investment property before joining Custodian, she went back to its rental manager and asked for a higher level of service to match what she now receives from Custodian’s recommended rental agent on her new property.
“Once you experience what ‘good’ looks like, it resets your expectations everywhere else.”
That confidence has turned Fiona from client into advocate. Two of her best friends have since purchased through Custodian, one has also just signed a contract on their second property, and she’s encouraging others to explore what might be possible.
As a Custodian staff member, Fiona isn’t eligible for the current ‘Win a $60,000 deposit’ referral competition.
“I’m not sharing my experience with my friends and family to win a prize. I do it because I’ve watched it change my own financial future, and I want that for the people I care about,” she said.
And that, perhaps, is the most powerful endorsement of all.
Know someone who could benefit?
If you have friends, family or colleagues who’ve been curious about property investment but haven’t taken the first step, now could be the time to introduce them to Custodian.
For a limited time, clients who refer someone who qualifies to sit down with us go into the running to win $60,000 towards their next Custodian property, plus receive a $3,000 referral reward if that person settles. There’s no limit on the number of times you can enter, so the more people you help the more chances you have to be rewarded. Find out more about the referral competition →
